Question 1

Frequent Asked Questions

Accepted Answer

Q1: Why app's elements don't appear on storefront?

In case you've installed DISCOS, set up a campaign and put it on active but don't see the campaign popup showing on storefront, you probably want to check again if you've activated DISCOS on your store theme. Starting from 2022, Shopify only allows app to show on storefront in case user have enabled the app from their theme.

| To activate app or check app activation on your theme, from your store admin please go to Themes (under Online store) > click on button "Customize" of the live theme > go to Theme settings > go to App embeds tab > turn on the toggle of our app which has the icon in green and yellow price tag.

Q2: Can DISCOS work with cart drawer?

Yes. Although our app cannot auto detect and add elements in cart drawer like we can in cart page, we still can help DISCOS to work with your cart drawer with custom coding work. So if you're using a cart drawer instead of the traditional cart page, please feel free to reach out to our support team via in-app chatbox to receive support regarding this matter.

Q3: Can DISCOS work well with all Shopify themes?

Yes. As long as the theme supports theme app extensions, then DISCOS can work perfectly fine with it.

| At the moment, DISCOS can work with most Sho

Question 2

Get To Know DISCOS Admin Panel

Accepted Answer

Welcome to DISCOS!

This is the first article of the series of knowledge base that will provide you the essential terms that you need to know while using our app.

${youtube}Dashboard Overview

Dashboard: The home view that includes the report performance of your store's campaigns and some news from developer team.
Campaigns: The list of promotion campaigns that you created using DISCOS
Settings: The customization options that you can later use to adjust campaign style for your store
App Guides: The guide to help you with activating DISCOS and some answers to frequent asked questions
Leave us a feedback: App feedback or request that you can directly send to us through the form

Dashboard Page

Overview report

From dashboard page, you can track and review your campaigns' performance by looking at the overview report. Each metrics of report will give you the information about performance of your active campaigns, including:

Active Campaigns: Total number of campaigns that are currently running (with campaign status = "active")
Clicks: Total number of clicks "add to cart"

Question 3

What are the levels in Buy X Get Y campaign

Accepted Answer

In the previous article, we've learned how to set up a Buy X Get Y campaign.

To be more specific, we've set up a "Buy 2 Dress A get 1 Dress B at 50% OFF" campaign.

However, what if you want to set up another level "Buy 3 Dress A get 1 Dress B FREE" and vice versa.

You can easily do that with our BXGY multi-level feature.

${youtube}Campaign Buy X Get Y Creation

||| Please go to 6:38 to see how to create levels in Buy X Get Y campaign

Step 1: Navigate to the "Levels of Discount & Quantity in Promotion" section, and click "Add a new tier"

Step 2: Enter the next level Add-to-cart quantity, Offer quantity as well as the discount value

The new level is "Buy 3 Dress A get 1 Dress B FREE"

- Add-to-cart quantity: 3

Offer quantity: 1
Discount type: Percentage, value = 100%

Step 3: Check the final summary and hit save

Support

Last but not least, our dedicated support team are right around the corner. Literally mean by the corner, you can always find and

Question 4

Buy One Get One for Back-to-School

Accepted Answer

Case background

Back-to-school is one of the grandest events for e-commerce. As stated in our blog article, back-to-school retail sales in the U.S. is predicted to increase by 7.5% compared to 2021. For this event, consumers will spend considerable money to prepare for their kids or themselves to return to school after a long summer break.

Thus, this is an excellent chance to launch some campaigns like Buy One Get One, in which customers can get the exact item as the one they add to the cart, at a discounted price.

Shop categories fitting this campaign

Apparel: Kids, Teenagers
School supplies
Drinkware
Office accessories

Campaign information

Campaign type: Buy X Get X
Recommended discount types: New price or Specific amount of price
Recommended discount value: 30 - 50% discounted compared to original price
Time length: Within August
Special occasion: Back to school

Set up campaign

Step 1: From Shopify admin, go to app dashboard > Choose to create campaign “Buy X Get X”

Step 2: Select the products you want to upsell, then choose a discount value for the product.

![](https://storage.crisp.chat/users/helpdesk/website/e483e89a8c92e800/imag

Question 5

Buy X Get Y - Cross-Sell for Back-to-School

Accepted Answer

Case background

Back-to-school is one of the grandest events for e-commerce. As stated in our blog article, back-to-school retail sales in the U.S. is predicted to increase by 7.5% compared to 2021. For this event, consumers will spend considerable money to prepare for their kids or themselves to return to school after a long summer break.

So would it be a great idea to have the campaign cross-selling different products? You can cross-sell items that aren’t included in the top-selling list with those that are.

Shop categories fitting this campaign

Apparel: Kids, Teenagers
Fashion accessories
School supplies
Office accessories

Campaign information

Campaign type: Buy X Get Y
Recommended discount type: Percentage or New price
Recommended discount value: 40-70% of the original product price
Time length: Within August
Special occasion: Back to school

Set up campaign

Step 1: From Shopify admin, go to app dashboard > Choose to create campaign “Buy X Get Y”

Step 2: Select the products you want to upsell, then choose a discount value for the product.

Since

Question 6

Flash Sale Campaign for Back-to-School

Accepted Answer

Case background

Back-to-school is one of the grandest events for e-commerce. As stated in our blog article, back-to-school retail sales in the U.S. is predicted to increase by 7.5% compared to 2021. For this event, consumers will spend considerable money to prepare for their kids or themselves to return to school after a long summer break.

For that reason, back-to-school is a suitable time to launch a limited-time discount campaign for all the items school-related, office-related, etc. in your store.

Shop categories fitting this campaign

Apparel: Kids, Teenagers
Fashion accessories
School supplies
Office accessories
Drinkware

Campaign information

Campaign type: Flash Sale
Recommended discount type: Percentage or Specific amount price
Recommended discount value: 20-50% of the original product price
Time length: Within August
Special occasion: Back to school

Set up campaign

Step 1: From Shopify admin, go to app dashboard > Choose to create campaign “Flash Sale”

Step 2: Select the products you want to upsell, then choose a discount value for the product.

![](https://storage.crisp.chat/users/helpdesk/website/e483e89a8c92e800/image5_1kjtd3

Featured Articles

Browse All Categories